Payment, Deposit, Cancellation & Refund Policy
Effective Date: August 4, 2026
This Policy applies to payments, deposits, refunds, cancellation charges, waiting-time fees, overtime, damage charges, and other amounts connected with A1 Coach Limousine services.
1. Currency and Included Services
All rates are in USD. Base rate includes the vehicle, licensed chauffeur, and fuel. The following are additional unless included in your custom quote:
- Chauffeur Gratuity: 20%
- Fuel Surcharge, Tolls, Parking Fees & Airport Fees
- Meet & Greet Service Fee
A minimum of 3-4 hours applies for hourly charters on Fridays, Saturdays, and Sundays.
2. Payment Authorization
By providing a payment method, you represent that:
- You are the authorized cardholder, or
- You have permission from the cardholder to use the payment method.
You authorize A1 Coach Limousine and its payment processor to charge:
- Deposits
- Reservation balances
- Approved trip charges
- Waiting time
- Overtime
- Tolls
- Parking
- Airport fees
- Gratuity
- Cleaning or damage charges
- Other charges disclosed in the reservation agreement
Charges may be processed through Limo Anywhere, LA Pay, or another payment provider.
3. Deposits and Balance Payments
A 50% non-refundable deposit is required for all Stretch Limousines, Party Buses, Coach Buses, Weddings, and Proms. The remaining balance is due 7 days prior to service.
For Sedan, SUV, and Sprinter services, full payment is charged on the day of service.
4. Cancellation and Refunds
- Sedan, SUV, Sprinter: Full refund if canceled 24+ hours before pickup.
- Stretch Limo, Party Bus, Coach: Full refund if canceled 72+ hours before pickup.
- Wedding, Prom & Special Events: Non-refundable. Cancellations within 7 days are charged 100%.
- No-Show: Failure to appear within 30 minutes of scheduled pickup (after flight landing) will result in a 100% fare charge.
A cancellation is not effective until A1 Coach Limousine acknowledges it.
Refund processing time depends on the card network, payment processor, and customer’s bank.
5. Wait Time and Overtime
- Airport: 30 mins FREE wait for Domestic, 60 mins FREE for International flights.
- All other pickups: 15 mins FREE wait.
- After free wait time: $30 per 15 minutes.
- Overtime is billed in 30-minute increments at the hourly rate of the vehicle.
6. Damage and Cleaning Charges
Client is financially responsible for damage caused by passengers.
Fees include but are not limited to:
- Sickness / Vomit: $350 - $500
- Spills, Broken Glass, Burns, Tears: $250 - $1000+
- Smoking: $300
The actual charge may reflect cleaning, repair, replacement, professional service, vehicle downtime, and related expenses.
7. Estimates and Final Charges
A preliminary quote may change if the customer changes:
- Pickup or drop-off
- Service time
- Number of stops
- Passenger count
- Vehicle
- Service duration
- Airport or venue
- Event type
- Special instructions
The confirmed reservation agreement and completed-trip records determine the final amount.
8. Payment Disputes
Customers should contact A1 Coach Limousine promptly if they believe a charge is incorrect.
Submitting a payment dispute does not eliminate valid contractual obligations or charges authorized under the reservation terms.
9. Contact
Phone: +1 (877) 354-7276
Email: info@a1coachlimousine.com
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